Coronavirus (COVID-19) Information

AN IMPORTANT MESSAGE FROM RENT KEY WEST VACATIONS
REGARDING OUR RESPONSE TO THE CORONAVIRUS OUTBREAK

Our Valued Guests:

 

We would like to assure you that the health and safety of our guests, team and island community remains Rent Key West Vacation’s top priority.  As a trusted vacation rental management company, we are committed to doing what is best for all concerned - our guests, our homeowners, our team and our company itself - during this time of uncertainty.

 

According to our rental agreement, guests may cancel for any reason more than 60 days prior to arrival and receive a refund.  Because of the Coronavirus outbreak, we are willing to waive change fees for those who decide to reschedule stay dates.  

 

For those needing to cancel within the 60 days prior to arrival, our standard cancellation policy states the rental is technically nonrefundable.  Our traditional advice/ fail safe for necessary cancellations within this period is trip insurance. Our travel insurance provider, CSA-Generali, does not consider the “fear of travel” as a covered event unless you have purchased separate “cancel for any reason” insurance. Therefore, guests are left without many options during this time period unless they themselves do contract the Coronavirus and prove it with medical records.  

 

Knowing this, we are choosing to work alongside our concerned guests and guests traveling from impacted areas on a reasonable solution.  Though their funds paid will not be refundable, Guests scheduled to arrive within 60 days who request a cancellation due to the Coronavirus outbreak will be offered the option to defer their stay at the same property within 12 months. We are not charging a deferment fee.  If a guest chooses to travel during a higher rate period, they can expect to pay the difference, however, no rate adjustments will be made during lower rate times.

 

If you are an incoming guest needing to cancel due to the Coronavirus pandemic, please send an email to info@rentkeywest.com with your Reservation #, your reservation dates, and cancellation request.  If you are choosing to defer the stay, please refer to the calendar on the listing page on www.rentkeywest.com for future stay dates that are available.

 

Rent Key West Vacations wants everyone to feel reassured during this uncertain time, however, our island economy needs you and our visitors to come back and support our team, our homeowners and our Key West island community as we rebound from this potential pandemic.

Things to consider when coming to Key West:

  • As of Wednesday, March 25th, 2020, Florida Dept of Health has confirmed 8 cases in Monroe County, 4 of which are in Key West.
  • No later than, Friday, March 27th, US1 leading into the Florida Keys will be closed unless you are a resident, property owner or delivery personel.  Photo ID with address in the Keys or back up documentation to show you live or have property in the Keys is required.  There will be long lines to get in so expect traffic delays.
     
  • Citing concerns about increasing coronavirus threats, Monroe County officials late Thursday announced plans to close the island destination to visitors beginning at 6 p.m. Sunday, March 22. Florida Keys lodging businesses are directed to close at that time.
    The only exception is for long-term renters in vacation homes and R/V parks with contracts of 28 days or more, who are presently in the Keys. They are to be allowed to remain until the conclusion of their contracts. They are to be allowed to remain until the conclusion of their contracts
  • Following an executive order by Florida Governor Ron DeSantis, the City of Key West is directing all bars and nightclubs to cease operation by 5 p.m, Tuesday March 17th, 2020.  This includes bars operating ancillary to any hotel, guest house, or bed and breakfast.
  • All restaurant facilities are limited to take out and delivery only. There shall be no on-site dining or consumption.
  • The decisions for responses to this fluid situation are being made in the interest of public safety. This follows the decision by the President of the United States to discourage gathering of more than 10 people.
  • A 15-day closure of all City recreational facilities and activities has been implemented.  This includes:  Mallory Square during the traditional Sunset Celebration hours, the Southernmost Point, and Smathers Beach.*
  • Key West International Airport and Marathon Florida Keys Airport are open and operational. 
  • Several condominium associations are closing common areas where more than 10 people may gather.

For up-to-date information on the status of Monroe County and COVID-19, go to www.Monroecountyem.comwww.floridahealth.gov, or www.CDC.gov. In addition, The Florida Department of Health has put up a 24/7 information hotline: 1-866-779-6121.

 

*Closures are reevaluated on a daily basis.

Contact Us for More Information