New Summer 2020 Cancellation Policy

COVID-19 Related Cancellations

Our hearts go out to everyone around the world. During this difficult time, we are very grateful for our guests, owners, and Key West community. We are all looking forward to a brighter future when we can travel again.

Summer Cancelation Details 

We know it’s hard to plan your vacation right now, so we’ve adjusted our cancellation policy for this summer. Now, when you book a rental during the summer, you can cancel for any reason 30 days before your arrival.  And for reasons related to COVID-19, you can up to 7 days before your arrival.

Book for June 1st - September 30th, 2020

This summer cancellation policy is for all new reservations from June 1st - September 30th, 2020. It is only for new reservations booked after April 14, 2020. All notices of cancellations must be received in writing via email, fax, or mail. 

COVID-19 Related Cancellations

Guest may cancel this Agreement due to government closures of Key West or your home locale due to Covid-19, or Covid-19 illness of one of the registered guests up to 7 days before arrival and your prepayment may be applied as a full credit for a future stay. If you request a refund for permitted covid reasons stated herein, your prepayment will be refunded less a $200 cancellation fee and reservation fee

Summer 2020 Cancellations

Guests may cancel 30 days or more before arrival for any reason. Prepayment will be refunded less a $200 cancellation fee and reservation fee. On cancellations received WITHIN 30 days of your scheduled arrival, no refund is possible unless we are able to re-rent the property for your original dates and comparable rents. Prorated refunds are issued for any nights re-rented. 

 

Mandatory evacuation due to hurricanes (issued by Monroe County Emergency Management) is considered a cancellation and rental fees will not be refunded. We strongly suggest purchasing Travel Insurance to cover mandatory evacuations.